![]() I asked Chase for a comment, but it did not respond, either. After a few more days, you reported that Chase returned the money that was taken out of your account without an apology or explanation. You wrote a “crisp and to-the-point letter” to the executives, stating only the facts. In the left menu, select Pay & Transfer, then QuickPay with Zelle. To access your Chase account, click the Login button. I suggested you contact one of them to share your tale of losing $2,000.Īnd that’s what you did. How to Enroll in Zelle and Use it With Chase. Chances are, it’s a scam.īy the way, I list the names, numbers and email addresses of the Chase customer service executives on my consumer advocacy site,. Never, ever share information like passwords, security codes or any other personal information to someone who calls from your bank. Then initiate the call to the bank and ask to speak to the fraud department. If a “bank” calls you and starts asking questions, ask to call them back. But your story, and others like it, suggest you should be skeptical. JoAnne Haynes Braley Former Retired Teacher and Investor at IBM (company) (19681982) Author has 1.8K answers and 953. Sign up for that and if the other person does to, you can send the money to their email address. When your bank calls to report fraud on your account, most people are trusting and cooperative. If you have a Chase account, you have access to Zelle. I’m troubled by this scam, because anyone could have fallen for it. Can you help? - Thomas Andersen, San Jose Chase has two-stage authorization enabled, so even if my password was exposed, it’s nearly impossible to access my account without physical access to my phone or computer, which all are secure, untouched and in my possession. ![]() Even if you were tricked or persuaded into authorizing a payment for a good or service someone said they were going to provide, but they didn’t fulfill it, this would be considered a scam. How was this even possible? I am a computer expert and very familiar with security. If you were knowingly involved in the transaction and you gave the ok and authorized a payment to be sent, this is typically defined as a scam. I discovered the fraud within hours and called Chase immediately, yet they did nothing to stop or reverse the fraud. I have been their customer for 18 years, I have never used Zelle in my life. The company claims that I “must have” done the transaction. Yet, its automatic addition to Chase accounts allowed hackers to withdraw $2,000 from my account.Ĭhase is taking no responsibility. This is a feature that was introduced in 2017 by Chase and is automatically linked to your checking account, even though I never signed up for nor authorized its usage. Q: My chase checking account was hacked and money was transferred to an unknown entity with Chase’s New “Zelle Quickpay” feature.
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